FAQConsultation scenario

FAQ

Quickly find common answers to pre-sales consultation, after-sales service, technical functions and service support.

After-Sales Service· common3Q&A

After-Sales Service How to apply for after-sales support after the equipment is delivered?

Please provide the equipment name or number, abnormal phenomena, on-site pictures/videos, alarm information and production impact scope. The service team registers the need and arranges remote diagnostics, spare parts support or on-site service.

After-Sales Service When an abnormality occurs on the production line, how will you generally respond?

The service team will first complete problem acceptance and information confirmation, and then engineers will remotely check the procedures, mechanisms, gas and electricity, visual and process parameters. For problems that are complex or affect mass production, on-site support will be coordinated according to the project situation.

After-Sales Service Are spare parts, maintenance and personnel training provided?

Provide. We can provide spare parts suggestions based on the equipment BOM, wearing parts list and frequency of use, and arrange spot inspection and maintenance, operating specifications, abnormality troubleshooting and model change process training based on customer on-site needs.